State Farm® Insurance Agent Scott Holley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chelsea Carlisle
June 4, 2025
5
out of
5
rating by Chelsea Carlisle
"I was involved in a car accident on May 13 and State Farm was so helpful during a stressful situation there nothing I couldn’t do without them. I would like to thank Mrs. Terri and her staff for helping me get through this tough time"
We responded:
"Thank you for taking the time to give us a review! We love hearing from our great customers! 😊😊"
Heather Johnson
May 30, 2025
5
out of
5
rating by Heather Johnson
"Terrie was so helpful through this difficult process!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
lashawn mcneil
May 29, 2025
5
out of
5
rating by lashawn mcneil
"Terrie you are a joy! You help made this experience delightful and thank you so much for helping my family."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Debbie Pegues
May 23, 2025
5
out of
5
rating by Debbie Pegues
"We have been extremely blessed by Terrie Smith! She truly helps you with every step of the process while filing a claim. Her professionalism and dedication to making sure you understand the process and her assistance is so helpful. She is a gift to our family!"
We responded:
"Thank you for your kind words! We're grateful for your trust and look forward to continuing to serve you. If there's anything more we can do to support your insurance needs, don't hesitate to reach out!"
John Hardin Land
May 23, 2025
5
out of
5
rating by John Hardin Land
"Terrie has gone above and beyond helping us with our claims with State Farm. She has made the process easy and even calls for a follow up. Our experience has been great and I would highly recommend Scott Holley State Farm. We have been with State Farm for over 20 years. Thanks again!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Patricia
May 14, 2025
5
out of
5
rating by Patricia
"After I totaled my car, Terrie went above and beyond to ensure that I didn't overpay for my combined home and car insurance. Even when I forgot about it while distracted by my claim, she followed up multiple times with solutions for reducing my rate. Now looking forward to working with her in person to settle my claim - not something you would normally say in this situation!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Marquitta Leonard
May 11, 2025
5
out of
5
rating by Marquitta Leonard
""Mrs. Terrie Smith is a truly exceptional person. She is incredibly helpful, consistently going above and beyond for her customers and demonstrating genuine care in everything she does.""
We responded:
"Thank you for the great review! We are lucky to have Terrie with us and her expertise in assisting with claims. We have a great state Farm team that truly cares. "
Karen McGuffey
April 24, 2025
5
out of
5
rating by Karen McGuffey
"Nick was able to get my insurance with a savings of over 300.00. He was soo sweet and made it very painless. I would definitely recommend him!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
William Blythe
April 10, 2025
5
out of
5
rating by William Blythe
"Terrie is wonderful! She helped me so much and answered all of my questions and addressed my concerns during the claim process. Thank you Terrie!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
John Ferguson
April 9, 2025
5
out of
5
rating by John Ferguson
"My vehicle was totaled a few weeks ago. Terrie Smith made the experience, as it relates to State Farm very stress-free. She constantly checked to see if I needed anything. I never had questions because she answered them before I knew I had them! She handled it all from the car towing, car rental, body shop and payment. Thank you Terrie!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Amber Minor
April 7, 2025
5
out of
5
rating by Amber Minor
"Mrs Terry is yhe best. Always there when she was needed. Also called and checked on me alot after my wreck. Love these people!"
We responded:
"Thank you so much, Amber, for the wonderful review! Cam and the rest of our team are dedicated to helping customers make the right choices as their needs evolve. I'm truly grateful to work alongside such an exceptional team."
Chihhsuan Wang
April 3, 2025
5
out of
5
rating by Chihhsuan Wang
"Ms. Terry consistently went above and beyond to ensure our vehicle was taken care of every time we filed a claim. Her dedication, attentiveness, and exceptional service truly made a difference. She is absolutely amazing!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Chris Duck
March 31, 2025
5
out of
5
rating by Chris Duck
"Thank you so much for helping walk me through the process of our claim. Car was fixed in a timely manner now let’s recoup money from the at fault party."
We responded:
"Thank you, Chris! We're proud to stand by our clients during the unexpected and guide them through the claims process. Our team is committed to educating customers about their risks and supporting them every step of the way with State Farm Insurance. We truly appreciate your kind words!"
Joshua Davis
March 19, 2025
5
out of
5
rating by Joshua Davis
"I have had auto and home claims with State Farm in the past 6 months, both have been handled quickly and efficiently. State Farm does a great job staying in touch with you throughout the process. Very pleased!"
We responded:
"Thank you for the great review! Our Team does a great job assisting our customers during claim time. Auto Insurance and Homeowners Insurance can be complex. We are happy to help our customers understand their needs and a customized State Farm plan to minimize your risk. Thank you for the awesome review! 😊"
Stephania Rolley
March 10, 2025
5
out of
5
rating by Stephania Rolley
"Terri was very helpful assisting me with getting a rental car and getting everything setup with Joe Hudson Collision to fix my car. She was very polite, knowledgeable and willing to go the extra mile to help me with any other assistance I may have needed. She is definitely a wonderful asset to your company."
We responded:
"Thank you, Stephania! We pride ourselves on helping our clients through the unexpected and the claims process. Our team is great at not only educating customers of their risk but also helping them through the State Farm Insurance claims process. Thank you again for the kind words. "
Lisa Hornsby
March 6, 2025
5
out of
5
rating by Lisa Hornsby
"Scott Holley - State Farm Insurance is top-notch! Covering both our home & autos, they have always taken great care of our family. Recently, we experienced not one but two claims simultaneously. Terrie Smith walked us through each step of the process and went above & beyond to help us. Highly recommend!"
We responded:
"Thank you very much Lisa for your rating and comments. We are always trying to help people understand their personal risk and look for ways to eliminate or minimize it. Terrie does a great job helping our customers through the claim process. Thank you again. "
Emily Hill
March 5, 2025
5
out of
5
rating by Emily Hill
"Terri was amazing! She was so helpful during this process and I had to handle nothing! I felt very comfortable and confident during this process that my car was being taken care of and I had no worries. Terri did a great job checking on me."
We responded:
"Thank you Emily for the feed back! Terrie and the rest of the team do a great job, valuing our customers. Thank you again for not only choosing State Farm but choosing our team. "
Caitlin Cole
February 17, 2025
5
out of
5
rating by Caitlin Cole
"We have been with this State Farm office now for around 7+ years and they are great!! Terrie was a HUGE help when we had to file a claim for one of our cars. She called in every couple of days to check in, helped me reach the claims department quickly and easily and made sure I got my car back on time. When she called back one time she even remembered my weekend plans and asked how they went!! She went above and beyond and was super intentional!"
We responded:
"Thank you Caitlin for the great feed back. Our State Farm team prides itself on giving great service. Terrie is great in helping deliver the State Farm promise. "
Dan Horn
February 4, 2025
2
out of
5
rating by Dan Horn
"I tried repeatedly to get in touch with Holley. Never a returned call or email. I set up autodraft multiple times only for it to fail on the due date and had to pay a fee every time. If you want to go with State Farm, go with Kathy Powell. At least her office returned phone calls and tried to keep business. Do yourself a favor and switch to Progressive. I’m saving $600 a year with them with better coverage. And don’t bite on Holley’s State Farm customer service comments. All insurance companies are the same and will fight you rather than protect you. You might as well go with who gives the same coverage for less."
We responded:
"Hey Dan, I am sorry for your experience. I wish I had received your messages when you called. I am sure my team thought they had you handled and I didn’t need to call, since most my clients call me on my cell, which is on my goggle site,when they have an issue. I am happy Kathy’s team took good care of you. As you can see in my reviews, this doesn’t happen often. My team cares about our clients and it shows. I am really sorry and I will use your review to coach my team. Thank you for all the years you were with me. Sincerely, Scott "
Coleman Cosgrove
January 28, 2025
5
out of
5
rating by Coleman Cosgrove
"Excellent service, clear and consistent communication, no red tape. Very thankful for the team at Scott Holley State Farm."
We responded:
"Thank you so much for your input! You and your family have always been a pleasure to work with, and we're thrilled to have you back in Auburn. Please don't hesitate to reach out if there's anything we can do for you. Thanks again! Let us know if we can ever help. Thanks Again. Scott"
michael marshall
January 16, 2025
5
out of
5
rating by michael marshall
"Terrie, is a great representative of State Farm Insurance!!!"
We responded:
"I agree!!! I am blessed to have such a knowledgeable and caring team. Thank you for being a great customer! "
LaQuisha Randolph
January 10, 2025
5
out of
5
rating by LaQuisha Randolph
"We’ve been customers for years but recently, one of the agents, Cam , took the time to explain some questions that we had and also got us set up for even more coverage!! He was very detailed and prompt with all follow ups! I highly recommend doing business with Scott Holley’s office !"
We responded:
"Thank you so much LaQuisha for the great review! Cam and the rest of the team seek to help our customers make the right choices for their ever changing needs. I am truly blessed to have a great team. "
Madison Galbraith
January 8, 2025
5
out of
5
rating by Madison Galbraith
"Terri Smith with State Farm is by far the best insurance agent I have ever had. She not only does everything in her power to help, but you can genuinely tell she cares! She helped me so much with my recent claim and went over and beyond to make sure everything was in order."
We responded:
"Thank you Madison for the great review! We do love our Terrie and what she brings as our Claims liaison. I am lucky to have such a great team. Thank you again. "
Beautiful Soul
December 30, 2024
1
out of
5
rating by Beautiful Soul
"Not happy with the plan I received."
We responded:
"We are always happy to help you adjust your policy to your needs. We do not select it for you but we educate you so you may make a decision on coverages that works for you. We do this for all our customers because one plan does not feel the needs for everyone. Give us a call and we will be happy to help.. "
Caleb Lieber
December 13, 2024
5
out of
5
rating by Caleb Lieber
"Was involved in a hit and run which totaled my car. Terrie was great as well as the whole office getting me back into a car! Thank you!"
We responded:
"Thank you, Caleb! We pride ourselves on helping our clients through the unexpected and the claims process. Our team is great at not only educating customers of their risk but also helping them through the claims process. Thank you again for the kind words. "